FAQ

Do you offer free shipping?

Yes, we offer free shipping on all U.S. orders, with no minimum spend. No hidden fees, no surprises at checkout.

How long does shipping take?

Once your payment is confirmed, we'll begin processing your order right away. Orders are prepared and shipped within 1–3 business days, with delivery in a further 6–12 business days, a total of 7–15 business days.

How do I track my order?

After dispatch, you'll receive a confirmation email with a tracking number. You can also track your order anytime on our Order Tracking page.

How can I make sure it will fit me properly?

Each product description includes fit details to help you choose the right size. We always recommend comparing with a similar item you already own.

If you're in between sizes, we generally recommend sizing up for the most comfortable fit. Still unsure? Our support team is happy to help you choose the right size.

What is the Return Policy?

You can return items within 30 calendar days of receiving them.

• Return shipping costs are the buyer's responsibility, unless the item is defective, damaged or incorrect.
• Approved refunds will be issued to your original payment method.

For more information, please review our Return Policy

I have an issue with my order. How can I contact you?

Our team is ready to answer your questions during our customer service hours:

Monday to Friday: 10:00–17:00 (ET)
Saturday to Sunday: 9:00–15:00 (ET)

Email: support@andersonharper.com

We aim to respond within 24 hours during business days. You can also reach us through our Contact Page.