Shipping policy
Shipping Policy
Anderson Harper is a U.S.-based company shipping exclusively within the United States.
Important Information
- Order cut-off time: 10:00 PM ET (New York time, GMT -05:00)
- Order processing time: 1–3 business days (Monday – Friday)
- Shipping time: 6–10 business days (Monday – Friday)
- Total delivery time: 7–13 business days
- Free shipping: Available on all orders within the United States.
Orders are shipped via trusted courier partners. We currently ship within the United States only.
Shipping Process
Once your order is placed, you will receive an order confirmation email. Orders are processed within 1–3 business days (Monday – Friday). After dispatch, you will receive a shipping confirmation email containing your tracking number so you can monitor your delivery. If you do not receive tracking information within 2 business days of placing your order, please contact us at support@andersonharper.com.
To track your order, visit our "Track Your Order" page and enter your tracking number or order number and email address.
Possible Delays
While we aim to deliver within the stated timeframe, delays may occasionally occur due to factors outside our control, such as carrier delays, weather conditions, high seasonal demand, or public holidays. If your parcel has not arrived within the estimated delivery window, please allow an additional 3 business days (Monday – Friday). If your order still has not arrived after this period, please contact support@andersonharper.com so we can investigate further.
Change of Address
If you need to modify the delivery address after placing your order, please contact our customer service team as soon as possible. We cannot guarantee address changes once an order has been shipped.
Multiple Addresses
We do not ship a single order to multiple addresses. Please place separate orders for each delivery address. If you need assistance, contact us at support@andersonharper.com.
Cancellations
If you need to cancel your order, please contact support@andersonharper.com as soon as possible. Please note that cancellations cannot be processed once an order has been shipped.
Damaged, Lost, or Incorrect Items
If your order arrives damaged, does not match what you ordered, or does not arrive within the expected timeframe, please email support@andersonharper.com immediately and include clear photos of the issue where applicable. Our team will review your request and arrange a suitable resolution as quickly as possible.
Contact
For any questions regarding your order or shipment, please contact us at:
Anderson Harper (Evercrest International LLC) Email: support@andersonharper.com Phone: +1 307-443-6476
Business hours (ET): Monday – Friday: 09:00 – 18:00 Saturday & Sunday: 09:00 – 15:00
Address: 2106 House Avenue, Suite 871 Cheyenne, Wyoming 82001 United States