Refund policy
At Anderson Harper, we want you to be satisfied with your purchase. If you're not completely happy with your order, you can request a return within 30 days of receiving it.
RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To start a return, please contact us at support@andersonharper.com and include your order number.
If your return is accepted, we'll provide you with the return address and instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
RETURN ELIGIBILITY
To be eligible for a return, your item must be:
- Unworn and unused
- Unwashed
- In its original condition
- Returned with all original tags attached
You'll also need your order number or proof of purchase.
RETURN SHIPPING
For returns due to a change of mind, sizing, or exchange, the customer is responsible for the return shipping costs.
Once your return request has been approved, we will provide you with the correct return address and return instructions.
We recommend using a trackable shipping service, as Anderson Harper cannot be responsible for return packages that are lost in transit.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives and contact us at support@andersonharper.com if your item is damaged, defective, or incorrect.
Please include your order number and clear photos of the item.
If the issue is confirmed, we will arrange an appropriate solution at no additional cost to you.
EXCHANGES
If you would like a different size, color, or item, please contact us at support@andersonharper.com
Our customer service team will provide you with the available options and instructions.
ORDER CANCELLATIONS
Orders may be cancelled within 24 hours of purchase.
Once an order has entered processing, cancellation is no longer guaranteed. If the order has already been processed or shipped, you may request a return after receiving it in accordance with this policy.
REFUNDS
Once we've received and inspected your return, your refund will be issued to your original payment method within 7 days.
If more than 10 business days have passed since we've received your return and you haven't received your refund, please contact us at support@andersonharper.com
CONTACT INFORMATION
Store name: Anderson Harper
Company name: Evercrest International LLC
Company address: 2106 House Ave, Suite 871, Cheyenne, WY 82001, United States
Phone: +1 929 614 9712
Email: support@andersonharper.com
Customer Service hours:
Monday to Friday: 10:00 – 17:00 (ET)
Saturday & Sunday: 9:00 – 15:00 (ET)
You can also reach us via our contact page.
We aim to respond to your inquiries within 24 hours.